Where to report issues with Gnome snaps from Canonical?





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I have received no reply so I have to ask here:
https://forum.snapcraft.io/t/where-or-how-do-i-report-this-bug-with-gnome-characters-and-communitheme-snap/10654




I’m using 18.04 and the Characters snap worked fine until it was updated a few weeks ago. I’m also using the Communitheme snap which seems to be involved in triggering the bug. Window decorations and sidebar of the app are not visible except some white text/glyphs.



enter image description here



Plain text:



(org.gnome.Characters:17824): Gtk-WARNING **: 20:59:46.674: Theme parsing error: gtk.css:1:0: Failed to import: Error opening file /snap/communitheme/current/share/themes/Communitheme/gtk-3.20/gtk.css: Permission denied    Gjs-Message: 20:59:46.676: JS LOG: Zeichen-Anwendung gestartet
(org.gnome.Characters:17824): GnomeDesktop-WARNING **: 20:59:47.985: Failed to load XKB rules file /usr/share/X11/xkb/rules/evdev.xml: Failed to open file “/usr/share/X11/xkb/rules/evdev.xml”: No such file or directory


I’m not sure where to report this, it’s said to be an officially supported snap by Canonical but it has no bug tracking on launchpad as far as i can see, not on GitHub, not contact in snap info as other packages have or on the respective snapcraft page. And I also doubt that the Gnome bugtracker is the right place when another snap is involved.



Can someone please give me directions?




There is reason to be displeased about this state of software quality, where it looks like nobody cares about what ships on the LTS Desktop by default while the Canonical newsletter keeps on bragging every month how great snaps are and forcing it onto users.



It's not that great at all. I was confused why I had two versions of some Gnome apps (one from the repository matching the version of the Gnome environment, one upstream(?) as a snap) and thought it was even more confusing to less technical users. So this is how it plays out… broken applications ship for over two months. Good luck trying to explain this behavior to less technical users.



There is no possibility to roll back to a previous version through the store GUI.









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    I have received no reply so I have to ask here:
    https://forum.snapcraft.io/t/where-or-how-do-i-report-this-bug-with-gnome-characters-and-communitheme-snap/10654




    I’m using 18.04 and the Characters snap worked fine until it was updated a few weeks ago. I’m also using the Communitheme snap which seems to be involved in triggering the bug. Window decorations and sidebar of the app are not visible except some white text/glyphs.



    enter image description here



    Plain text:



    (org.gnome.Characters:17824): Gtk-WARNING **: 20:59:46.674: Theme parsing error: gtk.css:1:0: Failed to import: Error opening file /snap/communitheme/current/share/themes/Communitheme/gtk-3.20/gtk.css: Permission denied    Gjs-Message: 20:59:46.676: JS LOG: Zeichen-Anwendung gestartet
    (org.gnome.Characters:17824): GnomeDesktop-WARNING **: 20:59:47.985: Failed to load XKB rules file /usr/share/X11/xkb/rules/evdev.xml: Failed to open file “/usr/share/X11/xkb/rules/evdev.xml”: No such file or directory


    I’m not sure where to report this, it’s said to be an officially supported snap by Canonical but it has no bug tracking on launchpad as far as i can see, not on GitHub, not contact in snap info as other packages have or on the respective snapcraft page. And I also doubt that the Gnome bugtracker is the right place when another snap is involved.



    Can someone please give me directions?




    There is reason to be displeased about this state of software quality, where it looks like nobody cares about what ships on the LTS Desktop by default while the Canonical newsletter keeps on bragging every month how great snaps are and forcing it onto users.



    It's not that great at all. I was confused why I had two versions of some Gnome apps (one from the repository matching the version of the Gnome environment, one upstream(?) as a snap) and thought it was even more confusing to less technical users. So this is how it plays out… broken applications ship for over two months. Good luck trying to explain this behavior to less technical users.



    There is no possibility to roll back to a previous version through the store GUI.









    share

























      0












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      0








      I have received no reply so I have to ask here:
      https://forum.snapcraft.io/t/where-or-how-do-i-report-this-bug-with-gnome-characters-and-communitheme-snap/10654




      I’m using 18.04 and the Characters snap worked fine until it was updated a few weeks ago. I’m also using the Communitheme snap which seems to be involved in triggering the bug. Window decorations and sidebar of the app are not visible except some white text/glyphs.



      enter image description here



      Plain text:



      (org.gnome.Characters:17824): Gtk-WARNING **: 20:59:46.674: Theme parsing error: gtk.css:1:0: Failed to import: Error opening file /snap/communitheme/current/share/themes/Communitheme/gtk-3.20/gtk.css: Permission denied    Gjs-Message: 20:59:46.676: JS LOG: Zeichen-Anwendung gestartet
      (org.gnome.Characters:17824): GnomeDesktop-WARNING **: 20:59:47.985: Failed to load XKB rules file /usr/share/X11/xkb/rules/evdev.xml: Failed to open file “/usr/share/X11/xkb/rules/evdev.xml”: No such file or directory


      I’m not sure where to report this, it’s said to be an officially supported snap by Canonical but it has no bug tracking on launchpad as far as i can see, not on GitHub, not contact in snap info as other packages have or on the respective snapcraft page. And I also doubt that the Gnome bugtracker is the right place when another snap is involved.



      Can someone please give me directions?




      There is reason to be displeased about this state of software quality, where it looks like nobody cares about what ships on the LTS Desktop by default while the Canonical newsletter keeps on bragging every month how great snaps are and forcing it onto users.



      It's not that great at all. I was confused why I had two versions of some Gnome apps (one from the repository matching the version of the Gnome environment, one upstream(?) as a snap) and thought it was even more confusing to less technical users. So this is how it plays out… broken applications ship for over two months. Good luck trying to explain this behavior to less technical users.



      There is no possibility to roll back to a previous version through the store GUI.









      share














      I have received no reply so I have to ask here:
      https://forum.snapcraft.io/t/where-or-how-do-i-report-this-bug-with-gnome-characters-and-communitheme-snap/10654




      I’m using 18.04 and the Characters snap worked fine until it was updated a few weeks ago. I’m also using the Communitheme snap which seems to be involved in triggering the bug. Window decorations and sidebar of the app are not visible except some white text/glyphs.



      enter image description here



      Plain text:



      (org.gnome.Characters:17824): Gtk-WARNING **: 20:59:46.674: Theme parsing error: gtk.css:1:0: Failed to import: Error opening file /snap/communitheme/current/share/themes/Communitheme/gtk-3.20/gtk.css: Permission denied    Gjs-Message: 20:59:46.676: JS LOG: Zeichen-Anwendung gestartet
      (org.gnome.Characters:17824): GnomeDesktop-WARNING **: 20:59:47.985: Failed to load XKB rules file /usr/share/X11/xkb/rules/evdev.xml: Failed to open file “/usr/share/X11/xkb/rules/evdev.xml”: No such file or directory


      I’m not sure where to report this, it’s said to be an officially supported snap by Canonical but it has no bug tracking on launchpad as far as i can see, not on GitHub, not contact in snap info as other packages have or on the respective snapcraft page. And I also doubt that the Gnome bugtracker is the right place when another snap is involved.



      Can someone please give me directions?




      There is reason to be displeased about this state of software quality, where it looks like nobody cares about what ships on the LTS Desktop by default while the Canonical newsletter keeps on bragging every month how great snaps are and forcing it onto users.



      It's not that great at all. I was confused why I had two versions of some Gnome apps (one from the repository matching the version of the Gnome environment, one upstream(?) as a snap) and thought it was even more confusing to less technical users. So this is how it plays out… broken applications ship for over two months. Good luck trying to explain this behavior to less technical users.



      There is no possibility to roll back to a previous version through the store GUI.







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