Ubuntu 18.04: Missing Problem Reporting option in Privacy Settings












7















I am missing the Problem Reporting option in Privacy Settings, and I wanted to set it as manual. It was there when I installed Ubuntu, but now it's gone.



To clarify, I have Ubuntu 18.04 with the Pop theme and icons. The Problem Reporting option was there even after installing that theme.



Literally the only thing I did after a fresh install was following some of the steps in the following links; on one of the reboots, the option was gone forever.




  • Things to do After Installing Ubuntu 18.04 and 18.10 - It's FOSS


  • How to Install Themes in Ubuntu 18.04 and 17.10 - It's FOSS


  • How to Use GNOME Shell Extensions [Complete Guide] - It's FOSS



Settings Screenshot



How can I get that option back?










share|improve this question

















This question has an open bounty worth +100
reputation from DaniCee ending in 2 days.


The question is widely applicable to a large audience. A detailed canonical answer is required to address all the concerns.


This is a problem that needs addressing, as it can happen to many people

















  • Is there no way to recover the missing Problem Reporting option??

    – DaniCee
    Dec 23 '18 at 12:07











  • python3-problem-report is already the newest version (2.20.9-0ubuntu7.5).

    – DaniCee
    Dec 23 '18 at 12:59






  • 1





    Try reinstalling gnome-control-center sudo apt install --reinstall gnome-control-center

    – Kulfy
    Dec 23 '18 at 13:02











  • Yes, that's the first thing I did when I saw the option missing... still nothing

    – DaniCee
    Dec 23 '18 at 13:10






  • 1





    Are you using Pop OS or just using Pop theme? If using pop theme how did you installed that? What is the output of lsb_release -a?

    – Kulfy
    Jan 12 at 18:50


















7















I am missing the Problem Reporting option in Privacy Settings, and I wanted to set it as manual. It was there when I installed Ubuntu, but now it's gone.



To clarify, I have Ubuntu 18.04 with the Pop theme and icons. The Problem Reporting option was there even after installing that theme.



Literally the only thing I did after a fresh install was following some of the steps in the following links; on one of the reboots, the option was gone forever.




  • Things to do After Installing Ubuntu 18.04 and 18.10 - It's FOSS


  • How to Install Themes in Ubuntu 18.04 and 17.10 - It's FOSS


  • How to Use GNOME Shell Extensions [Complete Guide] - It's FOSS



Settings Screenshot



How can I get that option back?










share|improve this question

















This question has an open bounty worth +100
reputation from DaniCee ending in 2 days.


The question is widely applicable to a large audience. A detailed canonical answer is required to address all the concerns.


This is a problem that needs addressing, as it can happen to many people

















  • Is there no way to recover the missing Problem Reporting option??

    – DaniCee
    Dec 23 '18 at 12:07











  • python3-problem-report is already the newest version (2.20.9-0ubuntu7.5).

    – DaniCee
    Dec 23 '18 at 12:59






  • 1





    Try reinstalling gnome-control-center sudo apt install --reinstall gnome-control-center

    – Kulfy
    Dec 23 '18 at 13:02











  • Yes, that's the first thing I did when I saw the option missing... still nothing

    – DaniCee
    Dec 23 '18 at 13:10






  • 1





    Are you using Pop OS or just using Pop theme? If using pop theme how did you installed that? What is the output of lsb_release -a?

    – Kulfy
    Jan 12 at 18:50
















7












7








7


2






I am missing the Problem Reporting option in Privacy Settings, and I wanted to set it as manual. It was there when I installed Ubuntu, but now it's gone.



To clarify, I have Ubuntu 18.04 with the Pop theme and icons. The Problem Reporting option was there even after installing that theme.



Literally the only thing I did after a fresh install was following some of the steps in the following links; on one of the reboots, the option was gone forever.




  • Things to do After Installing Ubuntu 18.04 and 18.10 - It's FOSS


  • How to Install Themes in Ubuntu 18.04 and 17.10 - It's FOSS


  • How to Use GNOME Shell Extensions [Complete Guide] - It's FOSS



Settings Screenshot



How can I get that option back?










share|improve this question
















I am missing the Problem Reporting option in Privacy Settings, and I wanted to set it as manual. It was there when I installed Ubuntu, but now it's gone.



To clarify, I have Ubuntu 18.04 with the Pop theme and icons. The Problem Reporting option was there even after installing that theme.



Literally the only thing I did after a fresh install was following some of the steps in the following links; on one of the reboots, the option was gone forever.




  • Things to do After Installing Ubuntu 18.04 and 18.10 - It's FOSS


  • How to Install Themes in Ubuntu 18.04 and 17.10 - It's FOSS


  • How to Use GNOME Shell Extensions [Complete Guide] - It's FOSS



Settings Screenshot



How can I get that option back?







18.04 settings privacy






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited 9 hours ago









Kulfy

4,08351341




4,08351341










asked Dec 21 '18 at 8:39









DaniCeeDaniCee

822211




822211






This question has an open bounty worth +100
reputation from DaniCee ending in 2 days.


The question is widely applicable to a large audience. A detailed canonical answer is required to address all the concerns.


This is a problem that needs addressing, as it can happen to many people








This question has an open bounty worth +100
reputation from DaniCee ending in 2 days.


The question is widely applicable to a large audience. A detailed canonical answer is required to address all the concerns.


This is a problem that needs addressing, as it can happen to many people















  • Is there no way to recover the missing Problem Reporting option??

    – DaniCee
    Dec 23 '18 at 12:07











  • python3-problem-report is already the newest version (2.20.9-0ubuntu7.5).

    – DaniCee
    Dec 23 '18 at 12:59






  • 1





    Try reinstalling gnome-control-center sudo apt install --reinstall gnome-control-center

    – Kulfy
    Dec 23 '18 at 13:02











  • Yes, that's the first thing I did when I saw the option missing... still nothing

    – DaniCee
    Dec 23 '18 at 13:10






  • 1





    Are you using Pop OS or just using Pop theme? If using pop theme how did you installed that? What is the output of lsb_release -a?

    – Kulfy
    Jan 12 at 18:50





















  • Is there no way to recover the missing Problem Reporting option??

    – DaniCee
    Dec 23 '18 at 12:07











  • python3-problem-report is already the newest version (2.20.9-0ubuntu7.5).

    – DaniCee
    Dec 23 '18 at 12:59






  • 1





    Try reinstalling gnome-control-center sudo apt install --reinstall gnome-control-center

    – Kulfy
    Dec 23 '18 at 13:02











  • Yes, that's the first thing I did when I saw the option missing... still nothing

    – DaniCee
    Dec 23 '18 at 13:10






  • 1





    Are you using Pop OS or just using Pop theme? If using pop theme how did you installed that? What is the output of lsb_release -a?

    – Kulfy
    Jan 12 at 18:50



















Is there no way to recover the missing Problem Reporting option??

– DaniCee
Dec 23 '18 at 12:07





Is there no way to recover the missing Problem Reporting option??

– DaniCee
Dec 23 '18 at 12:07













python3-problem-report is already the newest version (2.20.9-0ubuntu7.5).

– DaniCee
Dec 23 '18 at 12:59





python3-problem-report is already the newest version (2.20.9-0ubuntu7.5).

– DaniCee
Dec 23 '18 at 12:59




1




1





Try reinstalling gnome-control-center sudo apt install --reinstall gnome-control-center

– Kulfy
Dec 23 '18 at 13:02





Try reinstalling gnome-control-center sudo apt install --reinstall gnome-control-center

– Kulfy
Dec 23 '18 at 13:02













Yes, that's the first thing I did when I saw the option missing... still nothing

– DaniCee
Dec 23 '18 at 13:10





Yes, that's the first thing I did when I saw the option missing... still nothing

– DaniCee
Dec 23 '18 at 13:10




1




1





Are you using Pop OS or just using Pop theme? If using pop theme how did you installed that? What is the output of lsb_release -a?

– Kulfy
Jan 12 at 18:50







Are you using Pop OS or just using Pop theme? If using pop theme how did you installed that? What is the output of lsb_release -a?

– Kulfy
Jan 12 at 18:50












2 Answers
2






active

oldest

votes


















3














Try to sanitize apt cache.



sudo apt update && sudo apt-get check && sudo apt autoclean && sudo apt autoremove


Then try to purge and reinstall fixing broken and missing packages.



sudo apt update && sudo apt purge -y gnome-control-center && sudo apt install -y --install-recommends --fix-broken --fix-missing gnome-control-center





share|improve this answer
























  • The commands run with no errors, but the Problem Reporting option is still missing from my settings... I literally just followed some of the steps in the following links after a fresh install (I have Ubuntu 18.04 with the Pop theme): 1- itsfoss.com/things-to-do-after-installing-ubuntu-18-04 2- itsfoss.com/install-themes-ubuntu 3- itsfoss.com/gnome-shell-extensions

    – DaniCee
    2 days ago





















1














I tried very hard to reproduce the problem and was successful today. The main clue for me was Installation of Pop theme.



How this would have happened or methods to reproduce the problem.





  • Add Pop!_OS repository using:



    sudo add-apt-repository ppa:system76/pop



  • Upgrade the system or upgrade/reinstall gnome-control-center. Use:



    sudo apt upgrade


    or



    sudo apt install gnome-control-center



What happened?



In my understanding the unofficial derivatives of Ubuntu like Pop!_OS remove options of bug reporting because they don't want their users to report bugs in Pop!_OS directly to Canonical (this is quite obvious since Canonical is not responsible for fixing their bugs) and they might haven't created the bug reporting mechanism for themselves (at least via their distribution)(if they have I don't know since I don't use Pop!_OS).



So, after adding repository of Pop!_OS, Ubuntu thinks the added repository has an updated version of gnome-control-center, that's why when upgraded, it uses Pop!_OS's repository, downloads and replaces the default version 1:3.28.2-0ubuntu0.18.04.2 with 1:3.28.2-0ubuntu0.18.04.2pop0 of gnome-control-center and install 2-3 more packages. Clearly the latter looks like a modified version and thus doesn't have Problem Reporting option under Privacy

What to do?



The only workaround I think is remove Pop!_OS's repository and reinstall gnome-control-center



sudo add-apt-repository --remove ppa:system76/pop
sudo apt autoremove gnome-control-center
sudo apt install gnome-control-center


Note: Don't use sudo apt install --reinstall gnome-control-center since I got an error like Reinstallation of gnome-control-center is not possible, it cannot be downloaded.






share|improve this answer
























  • Alright! So it actually is a Pop theme problem! It is strange, since I actually still saw that option after installing the theme... I guess it only disappeared after an upgrade/reboot. So this means it is "supposed to be like that" with the Pop theme right? And can only keep such option with default themes?

    – DaniCee
    1 hour ago











  • @DaniCee To be precise, problem is not with the theme but the repository added had similar packages that are preinstalled. That created something like contradiction or ambiguity. When you upgraded system either via terminal or "Software Update" app, these packages were affected. Can't comment on other packages since we were concerned with "Settings" in this particular case.

    – Kulfy
    1 min ago













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2 Answers
2






active

oldest

votes








2 Answers
2






active

oldest

votes









active

oldest

votes






active

oldest

votes









3














Try to sanitize apt cache.



sudo apt update && sudo apt-get check && sudo apt autoclean && sudo apt autoremove


Then try to purge and reinstall fixing broken and missing packages.



sudo apt update && sudo apt purge -y gnome-control-center && sudo apt install -y --install-recommends --fix-broken --fix-missing gnome-control-center





share|improve this answer
























  • The commands run with no errors, but the Problem Reporting option is still missing from my settings... I literally just followed some of the steps in the following links after a fresh install (I have Ubuntu 18.04 with the Pop theme): 1- itsfoss.com/things-to-do-after-installing-ubuntu-18-04 2- itsfoss.com/install-themes-ubuntu 3- itsfoss.com/gnome-shell-extensions

    – DaniCee
    2 days ago


















3














Try to sanitize apt cache.



sudo apt update && sudo apt-get check && sudo apt autoclean && sudo apt autoremove


Then try to purge and reinstall fixing broken and missing packages.



sudo apt update && sudo apt purge -y gnome-control-center && sudo apt install -y --install-recommends --fix-broken --fix-missing gnome-control-center





share|improve this answer
























  • The commands run with no errors, but the Problem Reporting option is still missing from my settings... I literally just followed some of the steps in the following links after a fresh install (I have Ubuntu 18.04 with the Pop theme): 1- itsfoss.com/things-to-do-after-installing-ubuntu-18-04 2- itsfoss.com/install-themes-ubuntu 3- itsfoss.com/gnome-shell-extensions

    – DaniCee
    2 days ago
















3












3








3







Try to sanitize apt cache.



sudo apt update && sudo apt-get check && sudo apt autoclean && sudo apt autoremove


Then try to purge and reinstall fixing broken and missing packages.



sudo apt update && sudo apt purge -y gnome-control-center && sudo apt install -y --install-recommends --fix-broken --fix-missing gnome-control-center





share|improve this answer













Try to sanitize apt cache.



sudo apt update && sudo apt-get check && sudo apt autoclean && sudo apt autoremove


Then try to purge and reinstall fixing broken and missing packages.



sudo apt update && sudo apt purge -y gnome-control-center && sudo apt install -y --install-recommends --fix-broken --fix-missing gnome-control-center






share|improve this answer












share|improve this answer



share|improve this answer










answered Jan 12 at 22:26









linux64kblinux64kb

610512




610512













  • The commands run with no errors, but the Problem Reporting option is still missing from my settings... I literally just followed some of the steps in the following links after a fresh install (I have Ubuntu 18.04 with the Pop theme): 1- itsfoss.com/things-to-do-after-installing-ubuntu-18-04 2- itsfoss.com/install-themes-ubuntu 3- itsfoss.com/gnome-shell-extensions

    – DaniCee
    2 days ago





















  • The commands run with no errors, but the Problem Reporting option is still missing from my settings... I literally just followed some of the steps in the following links after a fresh install (I have Ubuntu 18.04 with the Pop theme): 1- itsfoss.com/things-to-do-after-installing-ubuntu-18-04 2- itsfoss.com/install-themes-ubuntu 3- itsfoss.com/gnome-shell-extensions

    – DaniCee
    2 days ago



















The commands run with no errors, but the Problem Reporting option is still missing from my settings... I literally just followed some of the steps in the following links after a fresh install (I have Ubuntu 18.04 with the Pop theme): 1- itsfoss.com/things-to-do-after-installing-ubuntu-18-04 2- itsfoss.com/install-themes-ubuntu 3- itsfoss.com/gnome-shell-extensions

– DaniCee
2 days ago







The commands run with no errors, but the Problem Reporting option is still missing from my settings... I literally just followed some of the steps in the following links after a fresh install (I have Ubuntu 18.04 with the Pop theme): 1- itsfoss.com/things-to-do-after-installing-ubuntu-18-04 2- itsfoss.com/install-themes-ubuntu 3- itsfoss.com/gnome-shell-extensions

– DaniCee
2 days ago















1














I tried very hard to reproduce the problem and was successful today. The main clue for me was Installation of Pop theme.



How this would have happened or methods to reproduce the problem.





  • Add Pop!_OS repository using:



    sudo add-apt-repository ppa:system76/pop



  • Upgrade the system or upgrade/reinstall gnome-control-center. Use:



    sudo apt upgrade


    or



    sudo apt install gnome-control-center



What happened?



In my understanding the unofficial derivatives of Ubuntu like Pop!_OS remove options of bug reporting because they don't want their users to report bugs in Pop!_OS directly to Canonical (this is quite obvious since Canonical is not responsible for fixing their bugs) and they might haven't created the bug reporting mechanism for themselves (at least via their distribution)(if they have I don't know since I don't use Pop!_OS).



So, after adding repository of Pop!_OS, Ubuntu thinks the added repository has an updated version of gnome-control-center, that's why when upgraded, it uses Pop!_OS's repository, downloads and replaces the default version 1:3.28.2-0ubuntu0.18.04.2 with 1:3.28.2-0ubuntu0.18.04.2pop0 of gnome-control-center and install 2-3 more packages. Clearly the latter looks like a modified version and thus doesn't have Problem Reporting option under Privacy

What to do?



The only workaround I think is remove Pop!_OS's repository and reinstall gnome-control-center



sudo add-apt-repository --remove ppa:system76/pop
sudo apt autoremove gnome-control-center
sudo apt install gnome-control-center


Note: Don't use sudo apt install --reinstall gnome-control-center since I got an error like Reinstallation of gnome-control-center is not possible, it cannot be downloaded.






share|improve this answer
























  • Alright! So it actually is a Pop theme problem! It is strange, since I actually still saw that option after installing the theme... I guess it only disappeared after an upgrade/reboot. So this means it is "supposed to be like that" with the Pop theme right? And can only keep such option with default themes?

    – DaniCee
    1 hour ago











  • @DaniCee To be precise, problem is not with the theme but the repository added had similar packages that are preinstalled. That created something like contradiction or ambiguity. When you upgraded system either via terminal or "Software Update" app, these packages were affected. Can't comment on other packages since we were concerned with "Settings" in this particular case.

    – Kulfy
    1 min ago


















1














I tried very hard to reproduce the problem and was successful today. The main clue for me was Installation of Pop theme.



How this would have happened or methods to reproduce the problem.





  • Add Pop!_OS repository using:



    sudo add-apt-repository ppa:system76/pop



  • Upgrade the system or upgrade/reinstall gnome-control-center. Use:



    sudo apt upgrade


    or



    sudo apt install gnome-control-center



What happened?



In my understanding the unofficial derivatives of Ubuntu like Pop!_OS remove options of bug reporting because they don't want their users to report bugs in Pop!_OS directly to Canonical (this is quite obvious since Canonical is not responsible for fixing their bugs) and they might haven't created the bug reporting mechanism for themselves (at least via their distribution)(if they have I don't know since I don't use Pop!_OS).



So, after adding repository of Pop!_OS, Ubuntu thinks the added repository has an updated version of gnome-control-center, that's why when upgraded, it uses Pop!_OS's repository, downloads and replaces the default version 1:3.28.2-0ubuntu0.18.04.2 with 1:3.28.2-0ubuntu0.18.04.2pop0 of gnome-control-center and install 2-3 more packages. Clearly the latter looks like a modified version and thus doesn't have Problem Reporting option under Privacy

What to do?



The only workaround I think is remove Pop!_OS's repository and reinstall gnome-control-center



sudo add-apt-repository --remove ppa:system76/pop
sudo apt autoremove gnome-control-center
sudo apt install gnome-control-center


Note: Don't use sudo apt install --reinstall gnome-control-center since I got an error like Reinstallation of gnome-control-center is not possible, it cannot be downloaded.






share|improve this answer
























  • Alright! So it actually is a Pop theme problem! It is strange, since I actually still saw that option after installing the theme... I guess it only disappeared after an upgrade/reboot. So this means it is "supposed to be like that" with the Pop theme right? And can only keep such option with default themes?

    – DaniCee
    1 hour ago











  • @DaniCee To be precise, problem is not with the theme but the repository added had similar packages that are preinstalled. That created something like contradiction or ambiguity. When you upgraded system either via terminal or "Software Update" app, these packages were affected. Can't comment on other packages since we were concerned with "Settings" in this particular case.

    – Kulfy
    1 min ago
















1












1








1







I tried very hard to reproduce the problem and was successful today. The main clue for me was Installation of Pop theme.



How this would have happened or methods to reproduce the problem.





  • Add Pop!_OS repository using:



    sudo add-apt-repository ppa:system76/pop



  • Upgrade the system or upgrade/reinstall gnome-control-center. Use:



    sudo apt upgrade


    or



    sudo apt install gnome-control-center



What happened?



In my understanding the unofficial derivatives of Ubuntu like Pop!_OS remove options of bug reporting because they don't want their users to report bugs in Pop!_OS directly to Canonical (this is quite obvious since Canonical is not responsible for fixing their bugs) and they might haven't created the bug reporting mechanism for themselves (at least via their distribution)(if they have I don't know since I don't use Pop!_OS).



So, after adding repository of Pop!_OS, Ubuntu thinks the added repository has an updated version of gnome-control-center, that's why when upgraded, it uses Pop!_OS's repository, downloads and replaces the default version 1:3.28.2-0ubuntu0.18.04.2 with 1:3.28.2-0ubuntu0.18.04.2pop0 of gnome-control-center and install 2-3 more packages. Clearly the latter looks like a modified version and thus doesn't have Problem Reporting option under Privacy

What to do?



The only workaround I think is remove Pop!_OS's repository and reinstall gnome-control-center



sudo add-apt-repository --remove ppa:system76/pop
sudo apt autoremove gnome-control-center
sudo apt install gnome-control-center


Note: Don't use sudo apt install --reinstall gnome-control-center since I got an error like Reinstallation of gnome-control-center is not possible, it cannot be downloaded.






share|improve this answer













I tried very hard to reproduce the problem and was successful today. The main clue for me was Installation of Pop theme.



How this would have happened or methods to reproduce the problem.





  • Add Pop!_OS repository using:



    sudo add-apt-repository ppa:system76/pop



  • Upgrade the system or upgrade/reinstall gnome-control-center. Use:



    sudo apt upgrade


    or



    sudo apt install gnome-control-center



What happened?



In my understanding the unofficial derivatives of Ubuntu like Pop!_OS remove options of bug reporting because they don't want their users to report bugs in Pop!_OS directly to Canonical (this is quite obvious since Canonical is not responsible for fixing their bugs) and they might haven't created the bug reporting mechanism for themselves (at least via their distribution)(if they have I don't know since I don't use Pop!_OS).



So, after adding repository of Pop!_OS, Ubuntu thinks the added repository has an updated version of gnome-control-center, that's why when upgraded, it uses Pop!_OS's repository, downloads and replaces the default version 1:3.28.2-0ubuntu0.18.04.2 with 1:3.28.2-0ubuntu0.18.04.2pop0 of gnome-control-center and install 2-3 more packages. Clearly the latter looks like a modified version and thus doesn't have Problem Reporting option under Privacy

What to do?



The only workaround I think is remove Pop!_OS's repository and reinstall gnome-control-center



sudo add-apt-repository --remove ppa:system76/pop
sudo apt autoremove gnome-control-center
sudo apt install gnome-control-center


Note: Don't use sudo apt install --reinstall gnome-control-center since I got an error like Reinstallation of gnome-control-center is not possible, it cannot be downloaded.







share|improve this answer












share|improve this answer



share|improve this answer










answered 9 hours ago









KulfyKulfy

4,08351341




4,08351341













  • Alright! So it actually is a Pop theme problem! It is strange, since I actually still saw that option after installing the theme... I guess it only disappeared after an upgrade/reboot. So this means it is "supposed to be like that" with the Pop theme right? And can only keep such option with default themes?

    – DaniCee
    1 hour ago











  • @DaniCee To be precise, problem is not with the theme but the repository added had similar packages that are preinstalled. That created something like contradiction or ambiguity. When you upgraded system either via terminal or "Software Update" app, these packages were affected. Can't comment on other packages since we were concerned with "Settings" in this particular case.

    – Kulfy
    1 min ago





















  • Alright! So it actually is a Pop theme problem! It is strange, since I actually still saw that option after installing the theme... I guess it only disappeared after an upgrade/reboot. So this means it is "supposed to be like that" with the Pop theme right? And can only keep such option with default themes?

    – DaniCee
    1 hour ago











  • @DaniCee To be precise, problem is not with the theme but the repository added had similar packages that are preinstalled. That created something like contradiction or ambiguity. When you upgraded system either via terminal or "Software Update" app, these packages were affected. Can't comment on other packages since we were concerned with "Settings" in this particular case.

    – Kulfy
    1 min ago



















Alright! So it actually is a Pop theme problem! It is strange, since I actually still saw that option after installing the theme... I guess it only disappeared after an upgrade/reboot. So this means it is "supposed to be like that" with the Pop theme right? And can only keep such option with default themes?

– DaniCee
1 hour ago





Alright! So it actually is a Pop theme problem! It is strange, since I actually still saw that option after installing the theme... I guess it only disappeared after an upgrade/reboot. So this means it is "supposed to be like that" with the Pop theme right? And can only keep such option with default themes?

– DaniCee
1 hour ago













@DaniCee To be precise, problem is not with the theme but the repository added had similar packages that are preinstalled. That created something like contradiction or ambiguity. When you upgraded system either via terminal or "Software Update" app, these packages were affected. Can't comment on other packages since we were concerned with "Settings" in this particular case.

– Kulfy
1 min ago







@DaniCee To be precise, problem is not with the theme but the repository added had similar packages that are preinstalled. That created something like contradiction or ambiguity. When you upgraded system either via terminal or "Software Update" app, these packages were affected. Can't comment on other packages since we were concerned with "Settings" in this particular case.

– Kulfy
1 min ago




















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